Returns Policy

Any delivery discrepancies must be reported within 3 days of you receiving the goods. If your product is faulty, you may return goods free of charge within 30 days of delivery, goods must be in original packaging and in “as new” condition. Over the 30 day time period you will have to contact us to return the goods, goods will be returned at cost of sender, we will not collect, after 30 days there will be a restocking charge. There is a handling charge if items are returned without the original packaging.

A refund will only be made once the goods are with us.

Delivery
We can ship to any address in the UK and Ireland. Our standard delivery is next working day. Depending where you live it could take up to 3 – 5 days. This mainly occurs, in the highlands of Scotland, Northern Ireland, Ireland and Isle of Man and Isle of White. Standard three day delivery in the Uk is £4.95 on all orders under £75.00. Free delivery is available in the UK for all orders over £75.00

Ladders
We can ship ladders on a next working day service, but if they are going to any of the areas mentioned above there is a delivery charge. Please see table below.

There is also a delivery charge for residential addresses of £10.00

Scottish Highlands £18.00
Scottish Islands £18.00
Northern Ireland £29.00 3Day
Ireland £43.00 3 Day
Isle of Man £29.00 3 Day
Isle of Wight £18.00
Isle of Scilly £29.00 3 Day